Our delivery options...

We ship goods out daily using reliable carriers - we aim to get your purchase to you quickly and safely. We use different carriers for different products - depending on your purchase and where you live. Should you have specific needs then do please ask.

Our carriers collect from us daily, in the afternoons. If your order is really urgent please let us know and we will do our best to ship your order to you quickly. We don't draw a line with an official order cut-off time, we will simply ship your order to you as quickly as possible.

We apply a small carriage charge for goods we send to you - this covers all packaging costs and charges applied by our carriers. These charges are shown here -


Order Value Up to £100 - Our charge is applied at £7.50
Order Value over £100 - Carriage is free of charge
For parcels up to 2.00m long - Carriage charges as above
For parcels over 2.00m long - Extra Charge of £15.00



We do not ship chemicals by road or rail, as carriers are making this increasingly difficult and expensive.



Returns:

You have 7 days from the receipt of goods to tell us that you want to make a return.

  1. Please email us at: info@swimfix.co.uk and ask for a Return Merchandise Authorisation, including your name and web order number. All inbound deliveries to our warehouse have to be documented and expected, therefore all returns require an RMA number.
  2. We will then send you an email acknowledgement containing an RMA number and further instructions.
  3. Once we have received the returned goods we check them for their merchantable quality and take them back into stock. If there is a problem, we will contact you.
  4. You have 7 days from the receipt of goods to tell us that you want to return something. After this time, returns cannot be accepted.
  5. There are some products that, due to their characteristics and returns suitability, are excluded from our returns policy and cannot be returned. These include all items specially ordered for you, and any advised special products.
  6. We are classified as an industrial trade wholesaler and our relationship with our customers is based upon business to business terms and conditions. We will accept orders from private individuals on the basis that the terms and conditions remain as though we are supplying business to business.


Product Warranty:

All products are warranted by the manufacturer for a period of twelve months, providing that they have been installed correctly, and used for their correct application and within their design parameters.

We are here to help, so please contact us if you need further technical clarification or information on any product. Should a product fail, please contact us immediately.

We find that most issues can be solved with a quick phone call. Whatever the outcome, please do not dispose of any part of a product; we will need any product that fails to be returned to us complete for examination.